Refund policy

Return & Replacement Policy

Due to the nature of Kendamil products, all sales are final once an order has been delivered. We do not offer refunds, returns, or exchanges after delivery.

Replacement Requests

If you receive an incorrect, damaged, or defective item, you may request a replacement. Any concerns regarding your order must be reported to us within 48 hours of receiving your delivery.

To request a replacement, please contact info@thelittlebirdygroup.com within the 48-hour period and provide:

• Your order number
• A clear description of the issue
• Clear photos of the item(s) received and the packaging

Replacement requests submitted more than 48 hours after delivery will not be accepted.

Once your request has been reviewed and approved, we will arrange a replacement where applicable. Products must remain unused, unopened, and in their original packaging, unless the reported issue relates to damage or a product defect that requires the packaging to be opened for verification.

Non-Eligible Requests

We do not provide refunds, returns, exchanges, or replacements for:

• Change of mind
• Customer ordering errors
• Products that have been opened or used, unless a defect is being reported
• Shipping or delivery delays
• Concerns reported more than 48 hours after the order has been delivered

Shipping and delivery charges are non-refundable. Orders also cannot be cancelled once they have been processed or dispatched.

This policy does not limit or exclude any rights you may have under applicable UAE consumer protection laws.

We reserve the right to refuse replacement requests that do not meet the conditions outlined in this policy.